Passport scanners
Hilton OnQ PMS

  • IDDEX is a software solution that uses high-speed document readers for scanning and reading data from personal and travel documents.
  • After scanning, software recognizes the document type, extracts all the textual data from the scanned document and automatically transfers them to Hilton OnQ PMS.
  • IDDEX does not use a database and only transfers data without keeping any personal information after processing the document.
  • Innovative software solution reads passports, ID cards and driver’s licenses from almost all countries around the world.
passport scanner
passport/ID scanners
  • Document scanners are specifically designed to allow users to extract data from identity documents in order to eliminate typing errors and speed up registration process.
  • Fully integrated with IDDEX software, Thales Gemalto QS2000 model, enables quick identification and provides fast data capture which makes it ideal for hotels and other accommodation establishments.
  • For more details on our portfolio of document readers for hospitality and other industries, please visit
Hilton OnQ PMS &
general info
  • Interface type: AdriaScan Connector (keyboard emulation)
  • Connector interface licensing model: per workstation
  • Interface supports all versions of OnQ PMS
  • Globally approved solution for Managed and Franchise properties
  • Scanning is triggered by pressing the keyboard shortcut while the guest profile screen is open
  • OnQ PMS does not support storing document images
  • AdriaScan offers GuestBook – solution certified by Hilton for storing document images and reporting guests to authorities
  • Interface contains the option to overwrite all data in the guest profile or to add data to empty fields only
  • No personal or residential data will be changed for Hilton Honor Members
  • Optional pop-up notification window for expired documents, underage guests, or a guest’s birthday
  • Possibility to scan to “Visitor Registry screen” window in OnQ PMS
  • More details about interface can be found in Hilton intranet lobby (search for Adria Scan)
supported fields:
  • First name
  • Middle name
  • Last name
  • Gender
  • Date of birth
  • Nationality
  • Tax number
  • Place of birth
  • Country of birth
  • Personal number
  • Document country
  • Document number
  • Document type
  • Issue date
  • Expiry date
  • Issued by
  • Address
  • City
  • State
  • Zip code
ONQ guest profile
ONQ guest profile
Check the video 
Ordering process

Which documents does your software read?

  • AdriaScan IDDEX reads passports, identity cards (ID) and driver’s licenses (DL) from almost all the countries around the world.  AdriaScan Sales team will inform you in advance if your hotel is from a country where AdriaScan IDDEX cannot read local documents.

Can a scanner be shared between multiple computers at one time?

  • One document scanner can only be used on one computer at a time, and AdriaScan IDDEX must be installed on that computer.

Does your software comply with GDPR requirements?

  • AdriaScan software does not use a database, does not store any details and only transfers data from personal and travel documents into the hotel’s PMS. There are various data protection features that allow hotels to comply with different data privacy laws and regulations.

What is your hardware warranty policy?

  • AdriaScan supplies high-quality document scanners that come with a standard RTB warranty. For detailed information on AdriaScan RMA policy, repair or replacement, including packaging and shipping instructions, get in touch with our Sales team.

What is your software licensing model?

  • AdriaScan offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.

How do you deliver ordered hardware?

  • AdriaScan offers a next-day hardware shipping policy, subject to the hardware type and availability. We ship the ordered hardware worldwide and we work with the premium carriers such as UPS, FedEx and DHL to provide consistent shipping and delivery services around the globe.

How do you provide customer support?

  • Customer support is provided from our regional offices in Europe, Asia, Middle East, and Latin America, usually by remote tools such as Bomgar, TeamViewer, AnyDesk, WebEx or similar.
  • Get a brochure
  • Book an online demo
  • Arrange a trial installation
  • Receive personalized quote
  • Calculate Return Of Investment (ROI)

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